Cancellations and refunds

Every quote shows one of three cancellation policies, chosen by the artist. The policy in the quote you accept is the one that applies to your booking.

If you cancel

• Flexible. Full refund up to 7 days before the event, 50% up to 2 days before.
• Moderate. Full refund up to 14 days before the event, 50% up to 7 days before.
• Strict. 50% refund up to 30 days before the event. No refund after that.

Refund percentages apply to what you've paid towards the artist's price. The 3% booking protection fee isn't refunded when you cancel.

If the artist cancels

You get a full refund of everything you paid, including the booking protection fee. You can then accept another quote for the same event.

If something goes wrong at the event

Raise a dispute from the booking page before the payout is sent, ideally within 2 days of the event. We hold the artist's payout while we look into it, and may refund all or part of what you paid.

Unpaid deposits

If you accept a quote but don't pay the deposit within 48 hours, the hold on the artist's date is released. Nothing is charged.

How refunds reach you

Refunds go back to the original payment method and usually arrive in 5 to 7 working days, depending on your bank.